Responsible for technical related incidents for the region
Responsible on POS Usage of client
Drive revenue as per the targets given by management
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services and document it
Gather customer’s information and determine the issue by evaluating and analysing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates