Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
Ticket agents work at an airport ticket counter using computers to provide customer service to incoming passengers. Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments. The ticket agent also provides directions to departure gates.
In addition to working at the airport ticket counter, ticket agents may also work at an airline ticket office downtown or in a hotel. Airline ticket agents may also be stationed at boarding gates at the airport. At the gates, they are responsible for processing and boarding passengers. This includes handling seat or schedule conflicts, making boarding announcements, checking and collecting tickets at the boarding gate, and assisting handicapped passengers as they board or depart the aircraft. Other duties may include, dispatching flights from the gate, and notifying flight attendants about any special needs for specific passengers, such as a child flying alone or a disabled passenger.