Airport Operation And Customer Service

Hindustan Aviation Academy
Howrah - Howrah
... +4 more
18,000 - 23,000
/Monthly
Requirements
upto 6 months experience
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
6 days/week
Morning Shift
9:30am - 3:00pm

Job Description

JOB DESCRIPTION


Officer - Security - AO&CS

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company.


Mission:

To secure

· Safe operation

· Punctuality

· Customer Satisfaction

· Team efficiency

· Cost control

· Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.


Functional Responsibilities:

· Maintain standards as per Company requirements

· Ensure effective threat assessment and response capability

· Achieve department goals and follow up

· Perform duties as per the Security Programme.

· Maintain performance standards and follow up with your shift

· Monitor continuously the Quality System and the level of conformance

· Secure quality levels

· Optimize resource

· Aware of Emergency Response Procedures, rules and regulations

· Acquire and maintain necessary skills required to perform job functions

· Maintain work procedures as per company requirements

· Carry out development dialogue with the Team leaders

Control theft and pilferage of company property


JOB DESCRIPTION

Officer – AO&CS in the role of Customer Service

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and account abilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre-flight and post flight briefings.

Setting up of check in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time

Additional requirements
Language
English,
Hindi
Previous Experience
Air hostess / Cabin Crew,
Other,
Cabin Crew,
Other
Job Type
Full Time
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Job posted on 17 Apr 2021
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