Back Office Executive

INTERNAL CORPORATE COMMUNICATION (HR & ADMIN INTERFACE)

• RECRUITMENT, SELECTION & INDUCTION: Manpower Planning; Talent Acquisition; Creating and Revising Job Descriptions; Recruitment covering Posting Job Ads; Organising Job Applications; Scheduling & Conducting Job Interviews; Administering New Employment Assessments; Competency Mapping; and Updation of Internal Databases with New Hire Information. Doing background checks on the newly hired.

• GENERAL HR & ADMINISTRATIVE OPERATIONS:  Administer HR Policies & Procedures; Confirmations, Probation & Performance Reviews; Performance Appraisals; Employee Career Progression; Asset Provision & Management; Confirmation, Increment & Promotion Formalities; Handling of Workplace Grievances, Complaints & Disputes; Administer Employee Disciplinary Processes, Answering Employee Questions; Administer Employee Retention & Productivity Strategies; Effective HR Systems Management and Monitoring; Developing, Revising, and Recommending Personnel Policies & Procedures; Employee Welfare & Engagement; Industrial Relations; HR Personnel Files Maintenance; Resignation or Termination Formalities; Full & Final Settlement Formalities; Exit Interviews; and Clearance Certificate Issuance. Handling all Administrative Activities like Maintenance of Office Equipment, Transport, Housekeeping & Maintenance of Office and Record Keeping of Office Stationery including various Formats & Formats; Monitoring adherence to Statutory Regulations & Compliance with various Governmental Agencies; and Monitoring Disciplinary Issues & Legal Matters.

• FACILITIES MANAGEMENT

• VENDOR MANAGEMENT

• INVOICING & PAYMENTS: Generation & Timely Submission of Finalised Contract Proposals to Clients through Internal Software Application; Liaising with Clients for Invoicing & Payment Follow Ups; Payment Updation in the Invoicing Software; Certifications/Audit/Invoicing/Payments Related Client Correspondence; Interacting with Customers for Understanding Reasons for Late Payment and Resolving Customer Billing Disputes.

• BACK OFFICE OPERATIONS: Facility Management; Travel & Ticketing; Hotel Booking; Electricity Bill Payments; Mobile Bill Payments; Petty Cash Management; Inter-Office Correspondence; Confidential Mails; Vendor Management & Event Management; Vendor Management (Negotiation, Finalisation of Annual Rate Contracts), Purchases, Repairs and Maintenance; Logistics for Events and Workshops; Maintenance of Company Statutory Compliances; and Courier Management.

• CLIENT LIAISONING: Liaising with Clients to determine their Requirements and Budget; Managing Client Proposals from Typesetting through to Design, Print and Production; Obtain Approval of Concept by submitting Rough Layout for Approval by the Client; Working with Clients, Briefing and Advising them with regard to Design Style, Format, Print Production and Timescales; Review final layouts and suggest improvements as needed; Confer with clients to discuss and determine layout design; Liaison and Communication with the Client Representatives for Project Implementation & Monitoring Activities; Job Completion Report Generation & its timely Submission to Clients for facilitating timely Payment & Collections; Ongoing Project Monitoring to facilitate timely completion of Job Contracts.