Role: Senior Customer Service Associate
Job Purpose:
· To Answer queries/resolve problems of customers through Inbound.
· Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
· Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
• Good speak, read & Write English & Hindi mandatory.
• Able to communicate confidently and politely, with good speaking skills.
• Awareness on Banking or Banking products.
• Detailed knowledge of intricacies of Banks products and how they compare against competitors.
• Good typing skills (Quality & Speed)
• Ability to handle telephonic conversations
• Good Listening & Comprehension skills
• Should be flexible to work in 24/7 shift
Work experience: 1-2 years of experience in Call Center or direct selling/telemarketing in service industry.
Educational qualification: Any Graduates
Age: 18 years onwards