Responsibilities:
- Calling to customers professionally and responding to customer inquiries.
- Handling and resolving customer queries.
- Providing customers with the organization’s service and product information.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle inquiries.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
ustomers over phone, email etc