Chat Executive

Mosaic Wellness Pvt. Ltd.
Mumbai - Andheri East
22,000 - 25,000
/Monthly
Salary benefits
Requirements
6 months - 4 years experience
12th Pass
21 - 30 years
No gender preference
Joining and Relieving Letters
Marksheets and Degree
Salary slips
Pan Card
Aadhar Card
Timings
Working Days
6 days/week
Morning Shift
7:00pm - 2:00am
Morning Shift
7:00am - 4:00pm
Morning Shift
3:00pm - 11:00pm
Morning Shift
10:00am - 7:00pm
Morning Shift
9:00am - 6:00pm

Job Description

  • Track record of achieving targets and aware of metrics like FRT , ART , CSAT.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Described product to customers and accurately explained details. 
  • Answered product questions with up-to-date knowledge 
  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • Familiarity with CRM systems and practices, customer focus and adaptability to different personality types
  • Ability to multi-task between multiple platforms as and when required.
Additional requirements
Language
English,
Hindi
Notice Period
15 days
Previous Experience
Customer Care
Job Type
Full Time
Other Requirements
- Candidate should be flexible in rotational shifts and offs
- Must have min 6 months exp into Chat process
- Startup firm experience is preferable
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Job posted on 25 Apr 2022
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Customer Care in Mosaic Wellness Pvt. Ltd.