Chat Executive
Mosaic Wellness Pvt. Ltd.
Mumbai
- Andheri East
₹
22,000 - 25,000
/ monthly
Salary benefits
Requirements
6 months - 4 years experience
12th pass
21 - 30 years
No gender preference
Joining and Relieving Letters
Marksheets and Degree
Salary slips
Pan Card
Aadhar Card
Shift timings
Working days
6 days/week
Morning Shift
7:00pm - 2:00am
Morning Shift
7:00am - 4:00pm
Morning Shift
3:00pm - 11:00pm
Morning Shift
10:00am - 7:00pm
Morning Shift
9:00am - 6:00pm
Job description
Track record of achieving targets and aware of metrics like FRT , ART , CSAT.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
Developed reputation as an efficient service provider with high levels of accuracy.
Described product to customers and accurately explained details.
Answered product questions with up-to-date knowledge
Managed wide variety of customer service and administrative tasks to resolve customer issues
Familiarity with CRM systems and practices, customer focus and adaptability to different personality types
Ability to multi-task between multiple platforms as and when required.
Additional Requirements
Language
English,
Hindi
Notice Period
15 days
Experience
Customer Care
Job Type
Full Time
Other requirements
- Candidate should be flexible in rotational shifts and offs
- Must have min 6 months exp into Chat process
- Startup firm experience is preferable
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Posted on 12 Aug 2022
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