Chat Executive

Mosaic Wellness Pvt. Ltd.

Mumbai - Andheri East

₹

22,000 - 25,000

/Monthly

Salary benefits

Requirements

6 months - 4 years experience

12th Pass

21 - 30 years

No gender preference

Joining and Relieving Letters

Marksheets and Degree

Salary slips

Pan Card

Aadhar Card

Timings

Working Days

6 days/week

Morning Shift

7:00pm - 2:00am

Morning Shift

7:00am - 4:00pm

Morning Shift

3:00pm - 11:00pm

Morning Shift

10:00am - 7:00pm

Morning Shift

9:00am - 6:00pm

Job Description

Track record of achieving targets and aware of metrics like FRT , ART , CSAT.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
Developed reputation as an efficient service provider with high levels of accuracy.
Described product to customers and accurately explained details.
Answered product questions with up-to-date knowledge
Managed wide variety of customer service and administrative tasks to resolve customer issues
Familiarity with CRM systems and practices, customer focus and adaptability to different personality types
Ability to multi-task between multiple platforms as and when required.

Additional requirements

Language

English,

Hindi

Notice Period

15 days

Previous Experience

Customer Care

Job Type

Full Time

Other Requirements

- Candidate should be flexible in rotational shifts and offs

- Must have min 6 months exp into Chat process

- Startup firm experience is preferable

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Job posted on 25 Apr 2022

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