<ul style="font-size: 13px;"><li>Manage the queries and complaints we receive on the website</li><li>Forward the queries to multiple hospitals</li><li>Collate the hospitals’ replies and make treatment plans on Word/PPT</li><li>Follow up with patients on email</li></ul>

Aadhar Card

Pan Card

Salary slips

Joining and Relieving Letters

Marksheets and Degree

BA / MA in Literature from Delhi University

Must have Non Voice Chat Process experience with any BPO/E-commerce company

Customer Service

Email

Chat process

Customer Care

E-commerce

English

Hindi

MedMonks is a leading medical travel company in India that help patients from abroad seek quality and affordable medical treatment in India. The company is managed by a highly experienced team of doctors and healthcare professionals who collectively hold more than 100 years of experience in the healthcare sector. India has emerged as one of the most popular medical tourism destinations in Asia. Cancer treatment, cardiac surgery, cosmetic surgery, in vitro fertilization (IVF), joint replacement, liver transplant as well as kidney transplant, dental treatment and bariatric surgery are some of the most popular procedures among medical tourists. MedMonks assist patients located in every corner of the world seek quality medical treatment in India. From initial virtual consultation to the second opinion regarding diagnosis or line of treatment, travel planning to hotel stay – MedMonks is there to help and hand-hold patients at every step of their journey.

Chat Query Manager - Non Voice

Job description