Job Summary
Responsible for reaching out to customers to collect payment for overdue loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Roles and Responsibilities:
- Monitor outstanding payments on a daily basis
- Identify outstanding payment receivables
- Take actions in order to encourage timely payments
- Resolve customer credit issues
- Make telephone Contact to customer and discuss their overdue payments
- Continue follow ups via mail, phone for overdue payments
- Analysing all loans in default/arrears and recommend appropriate action plan of recovery
- Drive collection activity with keeping customer centricity and organizations reputation and values in mind
- Engage with delinquent customers for collections of legitimate dues
- Ensure positive customer service experience in the process of collections and ensure high standards of customer service
Requirements
- Proven experience as a Collection Specialist or similar role
- Knowledge of collection techniques
- Working knowledge of MS Office and databases
Desired Qualities
Prior experience from NBFC/Fintech companies will be advantageous.