Counsellor cum Telecaller

ARMS ACADEMY PVT LTD
Pune - Pune
15,000 - 20,000
/ monthly
Requirements
0 - to 1 year experience
Graduate
18 - 40 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 6:00pm

Job description

Define the job

Require a Counsellor Cum telecaller  for Educational Institute who can handle enquiry on phone or on Desk . He/She has  a good communication skill . He/She should very good listener and has to be social-emotional attachment with client . He/She has a ability to seek Potential Client and convert it into a customer . He/she has to be sound knowledge of Science stream and competitive exam  in Science stream .

Decide on the type of employment

Full time , First 3 month as a trainee  Counsellor Cum telecaller. After 3 month position will be Called as Counsellor .

Create the job description

JOB DESCRIPTION

JOB TITLE:   COUNSELLOR

JOB TYPE: Full Time .

LOCATION: 3, Floor , Times  Square Building Pune Satara Road at Swargate in Pune -Maharashtra .

SUPERVISOR/MANAGER: Administrative Head .

MAIN DUTIES/RESPONSIBILITIES:

-Telecalling

-Face to Face counselling .

-Counsel students regarding  issues such as course and program selection, class scheduling

-Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.

-Maintain accurate and complete student records as required by administrative regulations.

-Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs.
-Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.

-Conduct follow-up interviews with counselees to determine if their needs have been met.

-Attend staff meetings, and serve on committees as required.

-Sponsor extracurricular activities such as clubs, student organizations, and academic contests.

-Perform administrative duties such as hall and cafeteria monitoring, and bus loading and unloading.

-Provide information to businesses regarding human resource and employment issues.

SKILLS & EXPERIENCE

Qualifications:  

Any Graduate can Apply . Science Graduate will get first Preference .

Experience:

Having a Work Experience in Education Industry will get first Preference .Fresher can also apply

Skills: <List skills needed for the job, including any technical or interpersonal skills>

e.g.

  • Excel , Word , Powerpoint

  • Good Communication Skill

  • Providing counselling face to face, over the telephone, or online

  • Working with individuals, families or groups

  • Keeping confidential records

  • Building a relationship of trust and respect with clients

  • Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way

    PERFORMANCE GOALS: .

  • Service Level

  • Average speed to answer .

  • Forecasting .

  • Adherence to schedule

  • Occupancy

  • Call duration

  • Call wrap up time

  • Absenteeism

  • Customer satisfaction

  • First call
    resolution rate


Additional Requirements
Language
English,
Marathi,
Hindi
Experience
Admin Executive,
Education / Training
Job Type
Full Time
Skills
MS Office
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Posted on 27 Nov 2018
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