Evaluate the initial sale documentation and start executing the CRM process. Execution of E-Allotment Letter, Sale & Construction Agreement, Sale Deed, Possession letter, Internal IOC’s post customer empanelment Generating e-invoices & receipts through SAP Handling Change of Name/Unit/Payment Plan/Cancellation/swapping and invoice applicable charges towards it Liaise with legal team to handle legal queries (Parent docs/HFI sanction) Coordination with Financial institutions for documentation & Loan disbursements for effective cash flow Payment collection as per schedule for continuity in completion Coordinating with Project teams for progress/ milestone completion and intimate of the same info to customers as part of coordination Resolving customer queries within 48 hours of TAT as per ST in SAP Managing customer feedback periodically and forwarding it to the management to increase CSAT score Responsible for performing weekly, monthly and quarterly revenue audits for the entire project using data management Initiating & processing registrations post receiving 100% from customers. Coordinating with internal legal team & outsourced legal panel for the execution of registration Coordinating with Handover team to process the possession of the flats