Customer Care

Innovsource
Hyderabad - HITEC City, Gachibowli, Kondapur, Chanda Nagar, Nizampet
15,000 - 18,000
/Monthly
Requirements
No experience required
Graduation
21 - 28 years
No gender preference
Photos
Cheque Book / Pass Book
Joining and Relieving Letters
Marksheets and Degree
Salary slips
Aadhar Card
Timings
Working Days
5 days/week
Morning Shift
10:00am - 8:00pm

Job Description

Quess is hiring for one the leading telecom services provider Customer Relationship Officer (B2C & B2B Sales) - Locations across Hyderabad/Secunderabad Opening 

This is a unique opportunity to work in the areas of Customer experience as well as Sales

Attend customer’s calls and assist them in resolving issues regarding the product/service

Job role:

Customer Service 

• Responsible for resolving product or service problems by clarifying the customer complaint. 

• Determining the cause of the problem. 

• Selecting and explaining the best solution to solve the problem. Following up to ensure resolution

Generate Sales leads  

• Responsible for driving sales for various Plans, Plan upgrades & Products including my APP, Music, TV etc. for new & existing customers.

• Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

Compliance

• Ensure compliance with policies and procedures & expected code of conduct.

• Ensure completion of store operational requirements 

Educational: Graduate with Minimum 1-2 years of Retail experience

Monthly Salary: 12,000/- to 16,000/- NTH + PF + ESI + Incentives

Age Limit: 21 Years to 28 Years

Additional requirements
Language
English
Previous Experience
Customer Care
Job Type
Full Time
Skills
Company Presentations
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Job posted on 05 Oct 2021
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Customer Care
Customer Care in Innovsource
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