Customer Care

Job Description

Roles and Responsibilities

1. Perform customer care representative activities.
2. Good into inbound and outbound calls.
3. Create case logs, record information, establish resolution time, follow-ups on issues & escalate complex issues.
4. Guide customers through the resolution of issues.
5. Quick & accurate handling of support communications across multiple channels.
6. Assisting customers on queries via emails, chats & calls.

Desired Candidate Profile

1. A great listener & a fantastic verbal & written communicator.
2. Loves teamwork.
3. Skills to convince the customers about products.
4. Language- English must.
5. Experience providing support to customers.
6. International voice & chat process experience is must.