Roles and Responsibilities
- Perform customer care representative activities.
- Good into inbound and outbound calls.
- Create case logs, record information, establish resolution time, follow-ups on issues & escalate complex issues.
- Guide customers through the resolution of issues.
- Quick & accurate handling of support communications across multiple channels.
- Assisting customers on queries via emails, chats & calls.
Desired Candidate Profile
- A great listener & a fantastic verbal & written communicator.
- Loves teamwork.
- Skills to convince the customers about products.
- Language- English must.
- Experience providing support to customers.
- International voice & chat process experience is must.