Job responsibilities of the candidate include
- should have good excel proficiency in English
- Lead correspondences with customers on multiple channels – phone, email, live chat/WhatsApp.
- Handle complaints, promotion enquiries, product information enquiries, pricing enquiries, voucher use, gift registry etc ·
- Assist on membership requests or queries, for example, but not limited to helping customers reset passwords, activate accounts, update details and answer members' queries. ·