Bhaskar Reddy

Attend customer’s calls and assist them in resolving issues regarding the product/service

Customer Care

English

Silgate Solutions Ltd. is one of India's leading IT solutions provider offering software development, web development, healthcare IT solutions, international call center, business process outsourcing (BPO), knowledge process outsourcing (KPO), legal process outsourcing (LPO) services and more. The company offers end-to-end IT solutions covering a wide range of industry verticals and the service portfolio encompassing all inbound, outbound, data conversion, data processing and data management services. Silgate is a full-service IT solutions company is equipped with the state-of-art development and contact center facilities in Mumbai, the commercial capital of India, integrating voice, data, facsimile, image and video channels at the agent desktop to transform customer interactions into an &#34;Experience of Delight&#34; for its client customers.Our facility is located two kilometers from the nearest international and domestic airport and is 100 meters away from the city's western express highway. The facilities include the following:<table width="400" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td style="text-align: left;"> </td><td style="text-align: left;"> </td><td style="text-align: left;"> </td></tr><tr><td width="6" style="text-align: left;"> </td><td width="22" style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td width="372" style="text-align: left;">Acoustically sealed production area.</td></tr><tr><td style="text-align: left;"> </td><td style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td style="text-align: left;">Well equipped Training room.</td></tr><tr><td style="text-align: left;"> </td><td style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td style="text-align: left;">All CSR stations with 17&#34; LCD Monitor.</td></tr><tr><td style="text-align: left;"> </td><td style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td style="text-align: left;">Stress relaxing cafeteria.</td></tr><tr><td style="text-align: left;"> </td><td style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td style="text-align: left;">Conference room.</td></tr><tr><td style="text-align: left;"> </td><td style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td style="text-align: left;">Separate Administration area.</td></tr><tr><td style="text-align: left;"> </td><td style="text-align: left;"><img src="http://www.silgate.cc/images/arrow.gif" alt="Arrow" width="15" height="15"/></td><td style="text-align: left;">Surveillance control systems.</td></tr></tbody></table> Silgate was promoted in May, 2001 by a group of promoters who are professionals from information technology, media, publishing and public accounting fields. The major driving forces with Silgate are its promoters with over 100 years of combined entrepreneurial experience. The management team has demonstrated its capabilities to provide world-class IT solutions including international call center, business process outsourcing (BPO), knowledge process outsourcing (KPO), software development, web development, health IT solutions and services at competitive costs to its clients.Silgate strongly believes in stimulating global interaction and exchange of knowledge and is founded on this basic principle which stands as its strength. At Silgate success is a collaborative process and every active member of Silgate strives align itself with the vision and goals of the company.At Silgate clients can expect great satisfaction, enhanced efficiency at reduced costs. This fusion of resources and human skills-sets results in highest quality IT and integrated customer service solutions.Every Silgate IT professional is trained to succeed with high standards of responsiveness, accuracy, availability and quality to perform &amp; meet your expectations.

Customer Care Executive

Job description