- Daily processing of calls received and outbound calls within assigned turnaround time
- Awareness of the client’s business, operational activities, and processes
- Adaptable to learn new processes, concepts, and skills
- Develops and maintains documentation
- Escalates issues and seeks advice when faced with complex issues/problems
- Minimize customer complaints and escalations by providing exceptional service and call control
Keep process, technical, operational and sales knowledge (of self) maintained/updated