<ul><li>Manage outbound calls in a timely manner</li><li>Follow communication “scripts” when handling different topics. Utilizing software, databases, scripts, and tools appropriately.</li><li>Keep records of all conversations in database in a comprehensible way</li><li>Maintaining a positive, empathetic and professional attitude toward customers at all times</li><li>Collaborate with immediate team-members, other customer service teams, and other company departments to ensure superior customer experience</li><li>Follow company’s communication procedures, policies, and guidelines at all times</li></ul>

Transport facilities available from Thane station

Candidate needs to have atleast 6 months of experience in customer service (voice process)

Customer Care

E-commerce

English

Founded in 2012, Bewakoof is a lifestyle fashion brand that makes creative, distinctive fashion for the trendy, contemporary Indian. Bewakoof was created on the principle of creating impact through innovation, honesty and thoughtfulness. With a team of 400 members, and 8 Million+ products sold till date. We like to experiment freely, which allows us to balance creativity and relatability, and our innovative designs. Our range of products is always fresh and up-to-date, and we clock sales of over 1 lakh products a month. Our innovation focus extends to our operations as well. We are vertically integrated, manufacture our own products, and cut out the middleman wherever possible. This direct-to-consumer model allows us to create high-quality fashion at affordable prices. A thoughtful brand, we actively attempt to minimise our environmental footprint and maximise our social impact. These efforts are integrated right into our day-to-day operations, from rainwater harvesting to paper packaging to employee benefits.

Customer Care Executive (Voice process)

Job description