Sunny Kaushik

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH, Desktop, laptop and Printers.&nbsp; Roles &amp; Responsibilities:*Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s.&nbsp;*Clarify Customer requirements; probe for and confirm understanding of requirements or problem.&nbsp;*Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Candidate Profile-*Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months Calling Experience.&nbsp;*BE/B. Tech Fresher are eligible.*Excellent verbal and written communication skills.*Flexible with 24/7 Environment.*Salary up to12 k to&nbsp;22,000 CTC

Other SmartPhone

Customer Care

Working to co-create a better future with our clients, we challenge legacy thinking and drive sustainable transformation. 
Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth. Ours is an ISO 9001:2015 & ISO/IES 27001:2013 organisation with over 75 unique processes bringing valuable and enduring impacts.  
Our team of IT experts and research analysts works for broad spectrum of industries. We bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience.  
As a business process management (BPM) company we offer technology, finance, skill-development and analytical solutions to simplify, invigorate, and strengthen your operations. 
To offer streamlined solutions to all our clients, we have 5 service centres located across Navi Mumbai, Gurgaon, Indore and Bangalore. In addition to English, our team members have mastery over 13 regional languages of India. This gives you greater flexibility in providing smooth services to your customers through our BPM solutions.
Our BPM services enable businesses to leverage new technologies such as social media,  mobility, automation, and the Internet of Things (IoT). 
We work to improve the profitability of your organisation and provide you with direct returns on your investment. With an agile approach to project delivery, we focus on delivering value at the earliest opportunity while ensuring that your business is enriched by models that sustain its long-term growth. 
The industries we work for comprise: 
	Telecom & Broadcasting
	Retail and E-commerce 
	Consumer Durables & FMCG
	Banking and Finance 
	Travel and Holidays 
	Insurance
At 1Point1 we take over your business challenges as our challenges and deploy bespoke solutions to bring the results that you expect.

Customer Care Representative

Job Description