Customer Service Executive

OLX Autos
Gurugram - Sector 18
6,00,000
/Annual
Requirements
1 - 3 years experience
Graduation
24 - 34 years
No gender preference
Experience certificate
Cheque Book / Pass Book
Joining and Relieving Letters
Marksheets and Degree
Salary slips
Pan Card
Aadhar Card
Timings
Working Days
6 days/week
Morning Shift
9:00am - 6:30pm

Job Description



  • Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, GMB, and Twitter.

  • Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.

  • Understand the customer grievances and provide appropriate resolution.

  • Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.

  • Take a customer-focused approach to handle complaints and escalations.

  • Strong follow-up is required on all the assigned cases.

  • Provide resolution within the framed timelines.

  • Ensure that all written communication is carried out as per the customer care procedures



Additional requirements
Previous Experience
Marketing Executive,
Other
Job Type
Full Time
Skills
Social Analytics
Innovative Problem Solver
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Job posted on 24 Jan 2022
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Marketing Executive
Marketing Executive in OLX Autos
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