Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, GMB, and Twitter.
Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.
Understand the customer grievances and provide appropriate resolution.
Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
Take a customer-focused approach to handle complaints and escalations.
Strong follow-up is required on all the assigned cases.
Provide resolution within the framed timelines.
Ensure that all written communication is carried out as per the customer care procedures