Acquire your set of customers and manage the initial incubation processes to understand
the flow of acquisition and incubation
● Activate your set of customers through high impact at the time of acquisition & using
scalable mechanism
● Use scalable resources for acquisition and updating newer version of the app in long run
● Drive recency of the customer and make sure customers are transacting in our platform
● Own overall relationship with assigned customers, which include: Increasing product
adoption, ensuring retention, satisfaction and success.
● Establish an emotional connection with each assigned customer and drive continued
value of Jumbotail products and services.
● Program manage any escalations related to assigned customers.
● Work with customers to establish critical Issues or Issue patterns and aid the customers by
scalable fashion.
● Own Jumbotail business transparency to the assigned customers.
● Work to identify & develop opportunities to other business team to increase the share of
wallet of the customer
● Build a culture of customer point of view in all the business discussion
● Advocate customer needs/issues cross-functionally.
● Develop, prepare, and nurture customers for Jumbotail & Government policies and legal
aspects.