Customer Relationship Executive - Female
A Multinational Ecommerce Company having offices in Mumbai, London and Hongkong
Mumbai
- Bhuleshwar
₹
13,000 - 16,600
/ monthly
Requirements
1 - 3 years experience
less than 10th
18 - 30 years
Female Only Job
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm
Job description
Clarify Customer Requirements; Probe for and Confirm Understanding of Requirements.
Greet Customers in a Courteous, Friendly, and Professional Manner Using Agreed Upon Procedures.
Advises Customers By Providing Information On products.
Helps Customers Make Selections By Building Customer Confidence; Offering Suggestions and Opinions.
Handling Customer Queries Related to Products.
Convert Customer Queries and Lead Into Business Through Calls.
To Manage Efficiently Incoming Outgoing Telephonic Calls. Suitable Reply to the Customers
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Follow up for Invoicing, and remainding for collection and recordering.
Candidate Requirements :
Excellent verbal communication skills both in English and Hindi
Incubant is a Female if married and having kids, It is a plus.
Having 1-5 years of experience
We are Looking for a Customer Service and Problem Resolution to Customer Queries over Phone Service.
Soft spoken, courteous and Greet People calling the organization.
Knows Excel and MS word.
Stays or can travel to Mumbai Zaveri Baazar location.
A person having experience in Google (Google sheets, google docs) is a plus
Soft spoken and having good Telephonic communication skills
Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
Gem / Jewellery
Job Type
Full Time
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Posted on 19 Aug 2020
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Customer Care in A Multinational Ecommerce Company having offices in Mumbai, London and Hongkong
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