Relationship Manager:
Job Summary (Responsibilities and Duties)
· Be accountable for the entire Relationship Manager of a growing business
· Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
· Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
· Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
· The Relationship Manager will be required to communicate with customers via phone and email.
· Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
· Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications
· Excellent communication and interpersonal Skills
· Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
· Customer Satisfaction Focus: Ability to listen and active problem-solving skills
· Multi-tasking
· Project management: Remarkable detail orientation for making accurate trackers
· Database management: Quick query response and resolution. Ability to analyse large amounts of data
· Competent time management skills
Self-motivated