● Enquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner
● Handle customer and driver complaints : Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
● Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate
● Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.