customer service representatives help customer with complaints and questions, give customer information about products and services, take orders, and process returns. By helping customer understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customers
complaint determining the cause of the problem selecting and
explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer need
Prepare product or service reports by collecting and analyzing customer in