Specific Responsibilities
▪ Handle inbound calling for customer service.
▪ Identify and assess customers’ needs.
▪ Build sustainable relationships and trust with customer
▪ Provide accurate, valid, and complete information by using the right methods/tools.
▪ Handle customer complaints, provide appropriate solutions and alternatives within the time limits
▪ Conduct follow-ups to ensure complete resolution of issues.
▪ Follow communication procedures, guidelines, and policies.