Customer Support Associate

Botree Software International Private Limited
Chennai - Guindy
18,000 - 25,000
Salary benefits
1 - 3 years experience
18 - 32 years
Male Only Job
Working Days
5 days/week
Week offs
Morning Shift
10:00am - 7:00pm

Job Description

·       Interface with existing / new customers over phone and/or email

·       Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs

·       Manage customer expectations of response time, issue resolution and quality support

·       Generate report on need basis

·       Provide periodical summary report on calls / issues

·       Escalate issues appropriately

·       Analyse and provide feedback to reduce the number of issues experienced by customers

·       Update ITSM tool / Issue Trackerwith root cause and resolution steps against calls tracked

Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks

Technical Skills

·       Basic knowledge of SQL

·       Knowledge of MS Office Applications

Additional requirements
Previous Experience
Customer Care,
Job Type
Full Time
Report Job
Job posted on 11 May 2022
Customer Care
Customer Care in Botree Software International Private Limited