Customer Support Associate

Botree Software International Private Limited
Chennai - Guindy
18,000 - 25,000
/Monthly
Salary benefits
Requirements
1 - 3 years experience
Graduation
18 - 32 years
Male Only Job
Timings
Working Days
5 days/week
Week offs
SATURDAY, SUNDAY
Morning Shift
10:00am - 7:00pm

Job Description

·       Interface with existing / new customers over phone and/or email

·       Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs

·       Manage customer expectations of response time, issue resolution and quality support

·       Generate report on need basis

·       Provide periodical summary report on calls / issues

·       Escalate issues appropriately

·       Analyse and provide feedback to reduce the number of issues experienced by customers

·       Update ITSM tool / Issue Trackerwith root cause and resolution steps against calls tracked

Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks

Technical Skills

·       Basic knowledge of SQL

·       Knowledge of MS Office Applications

Additional requirements
Previous Experience
Customer Care,
BPO / ITES
Job Type
Full Time
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Job posted on 11 May 2022
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Customer Care in Botree Software International Private Limited