Customer Support Executive

0.5Bn FinHealth Pvt. Ltd.

Bengaluru - Koramangala

₹

2,16,000

/ monthly

Requirements

1 - 2 years experience

Graduate

22 - 30 years

No gender preference

Shift timings

Working days

6 days/week

Morning Shift

6:00am - 3:00pm

Morning Shift

7:00am - 4:00pm

Morning Shift

11:00am - 8:00pm

Morning Shift (male only)

12:00pm - 9:00pm

Morning Shift (male only)

9:00pm - 6:00am

Job description

Respond to customer inquiries, complaints and comments on a daily basis and determine corrective action for the high-call volume department.
Review and verify transactions to ensure proper processing according as per defined quality standards.
Process transactions, including money transfers, deposits and withdrawals, data entry to update in tools.
Handle customer inquiries both over the phone and email.
Hands on CRM and internal portals to access customer details and databases.
Manage and resolve customer complaints.
Provide product and service information to callers.
Identify and escalate priority issues
Follow up calls with customers when necessary.
Document all call information according to standard operating procedures

Additional Requirements

Language

Hindi,

English

Experience

Customer Care,

Banking / Financial Services / Insurance,

Telecom / ISP

Job Type

Full Time

Other requirements

- Female Candidate will be working for a day Shift

- Transport will not be provided by the Company, Candidates has to manage their own transport for the Night Shift

- Its a rotational shift with 9 Hours of Login

- Male Candidates should be comfortable working both Day and Night Shift

Share

Posted on 15 July 2020

•

•

Customer Care in 0.5Bn FinHealth Pvt. Ltd.