Customer Support Executive

Job Summary
Responsibilities:

• Handle customer queries (email, phone, etc)
• Understand user requirement and address it
• Adhere to Content guidelines and provide high levels of customer happiness.
• Identify potential issues and raise it with the concerned team
• Handle customer feedback and improve CSAT.
• Interacting with users on various channels (email, SM, PS, etc.) and resolving their queries.

Requirements:

• Fluent Knowledge of Hindi and English language is mandatory.
• Good understanding of Ms-Excel
• Must be customer centric
• Must be hard-working, flexible, independent and self-motivated.
• Proficiency in English and Hindi mandatory.
• Preferable if proficient in any other Indian Language
• Flexible to working shifts (no night shifts) and weekends.