1) Maintaining a positive, empathetic and professional attitude toward customers at all times.
2) Responding promptly to customer inquiries.
3) Communicating with customers through various channels.
4) Acknowledging and resolving customer complaints.
5) Knowing our products inside and out so that you can answer questions.
6) Keeping records of customer interactions, transactions, comments and complaints.
7) Providing feedback on the efficiency of the customer service process.