Sree kanth

<p><br/></p><p><br/></p><h2 style="font-size: 3.8rem;"><b>Responsibilities</b></h2><ul style="font-size: 19px;"><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li></ul><h2 style="font-size: 3.8rem;"><b>Requirements</b></h2><ul style="font-size: 19px;"><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with our industry is a plus</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li></ul><p><br/></p><p><br/></p>

Aadhar Card

Sales / Business Development

BPO / ITES

English

<p><br/></p><p><br/></p><div class="org-about-us-organization-description__company-heading" style="font-size: 16px;vertical-align: baseline;color: rgba(0, 0, 0, 0.9);"><h2 class="org-about-us-organization-description__about-us-heading Sans-21px-black-85% mb4 " style="font-size: 20px;vertical-align: baseline;color: rgba(0, 0, 0, 0.9);">About us</h2></div><p dir="ltr" class="org-about-us-organization-description__text description mb5 pre-wrap Sans-15px-black-70%" style="font-size: 14px;vertical-align: baseline;color: rgba(0, 0, 0, 0.75);">PITCS an ISO 9001-2015 certified company ; a global provider of Information technology, Consulting , Staff Augmentation/Resourcing and Payroll &amp; Compliance services headquartered in Bangalore, India.  PITCS was founded in 2006 as an IT development ,Staffing and Hr Services. <br/><br/>Since its inception, PITCS was built with a global mindset. With headquarters in India and a rapidly expanding delivery footprint which extends from USA, Singapore and Hongkong, <br/><br/>Our software unit helping clients with powerful solutions—including accelerating globalization, visualization, a visionary mindset and new cloud-based technologies – that are forcing companies to rethink traditional ways of working. By leveraging highly flexible business processes, a seamless global delivery network and deep domain expertise, PITCS  delivers a better “return on outsourcing”. PITCS  have established extremely close partnerships that foster continuous operational improvements and better bottom-line results for clients. <br/><br/>PITCS  has the geographic presence and mix of onsite and offshore resources to be the preferred global services partner across industry. Because clients see globalization as a key element to their success, our global presence is viewed as a significant market advantage.<br/><br/>Our Staffing/Resourcing  division provide competent and efficient staff with specific skill sets for each area of requirements. But that is not all; we make sure the quality is not just maintained but keeps getting better with our training and learning programs. In a nutshell, providing the right people for the right job and ensuring they stay right always. By providing trained and skilled employees we ensure the company’s resources are directed towards other productive needs and requirements, thus increasing its efficiency.<br/><br/>The payroll and compliance services offered by PITCS provide zero risk exposure proving it to be one of the most infallible and sought after service providers with an impressive clientele.</p>

customer support executive

Job description

Responsibilities

Requirements