Customer Care Executive

BOTREE SOFTWARE INTERNATIONAL PRIVATE LIMITED(Retail Tech Division)
Bengaluru - Domlur, Indiranagar
20,000 - 25,000
/ monthly
Salary benefits
Requirements
1 - 3 years experience
12th pass
20 - 32 years
No gender preference
Salary slips
Pan Card
Aadhar Card
Marksheets and Degree
Experience certificate
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift (male only)
9:30am - 6:30pm

Job description

Responsibilities

•    Interface with existing / new customers over phone and/or email

•    Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based       on    SLAs

•    Manage customer expectations of response time, issue resolution and quality support

•    Generate report on need basis

•    Provide periodical summary report on calls / issues

•    Escalate issues appropriately

•    Analyse and provide feedback to reduce the number of issues experienced by customers

•    Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked

Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks

Additional Requirements
Language
English,
Hindi,
Kannada
Experience
Customer Care,
FMCG / F&B
Job Type
Full Time
Skills
customer care
Handling Customer Queries
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Posted on 26 Sep 2022
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Customer Care
Customer Care in BOTREE SOFTWARE INTERNATIONAL PRIVATE LIMITED(Retail Tech Division)