As a customer experience executive, you will be responsible for<ul style="font-size: small;"><li>Interact with customers to provide and process information in response to inquiries, issues, and requests and maintain a strict SLA for replies</li><li>Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution</li><li>Be able to work across multiple channels to communicate with customers and handle queries via chats.</li></ul>

Android Phone

Customer Care

English

Hindi

Launched in 2007, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. We assist travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science led innovations on our OTA platforms, comprising our websites and mobile applications. Our vision is to become the most customer-centric travel company, by offering the best customer experience to our users. Our focus on travel utility and customer experience for travelers in the ‘next billion user’ segment is driven by technology, cost-efficiency and our culture of innovation has made us India’s leading travel ecosystem for the ‘next billion users’. Our OTA platforms allow travelers to book train tickets, flight tickets, bus tickets, hotels and cabs, while providing travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information, including train PNR status and confirmation predictions, train seat availability alerts, train running status updates and delay predictions, flight status updates, bus running status, pricing and availability alerts, deal discovery, destination content, personalized recommendations, instant fare alerts and automated customer support services.

Customer Support Executive

Job description