Ensuring legal guidelines are compiled for the entire collection structure in letter and spirits.
Ensure that the collection agencies and/or Field executives adhere to the legal guidelines provided by the organization.
Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Keeping the write off per cent within risk pricing. - Handle customer issues escalations.
Feedback on credit policy based on market conditions.
Approve waivers on settlement and foreclosures as per delegation matrix.
Ensuring documented feedback and action taken on all cases in soft buckets.
Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
Manage and put a support mechanism for legal / policy issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. - Manage productivity by fixing productivity parameters for Agencies/collection executives monitoring performance against set parameters and daily review of TLs/Managers and monthly review of Collection officers.
Recruitment of collection officers/area managers.
Constant evaluation and review of collection officers/area managers.
Additional Requirements
Language
English
Job Type
Full Time
Other requirements
- Ready to travel Pan India
- Must have team Handling experience.
- 12-15 years of experience in collection preferably unsecured , Credit card & PL.