01.Handling guest arrival with pick up request, and arrange the
02.Assist with guest luggage as and when required.
03.Be present at all scheduled flight landings and assist incoming
guests with baggage clearance and directing them to transport
04.Stand by at the arrival terminal for every flight arrival.
05.Any changes on arrival and departure flight must be reported
to Front Office manager and chief concierge.
06.If there is a problem while on duty without the supervisor, must be
discussed and report to front office manager.
07.Responsible for good service and maintain close relationship with
all official sectors at the airport and most of all, maintain a spirit of
team work among the hotel’s personnel. Submit names and arrival
flight numbers to meeting service staff.
08.Ensures the neat of appearance and grooming of airport
09.Must follow the working schedule properly.
10.Any changes to be reported and approved by front office manager,
assistant front office manager and assistant managers.
11.Maintain a good relationship with airline personnel, immigration
and custom officers under the guidance of the Manager.