Developing and sustaining solid relationships with key clients that brings in the most income for the company.
• Addressing and resolving key client's complaints.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Ability to handle multiple client accounts.
• Proven experience in key account management.
• Provide premier service to clients and upsell products in person over the phone and through email who possesses written and verbal communication skills and always strives for client satisfaction.
• Superb convincing skills.
• Targeting >60% customer retention every month
Note - Any one regional language with Hindi and English will be required for this role