1. Build relationships with customers.
2. Ensure outstanding customer satisfaction by maintaining strong working relationships.
3. Schedule and conduct status meetings with appropriate development resources and customers.
4. Act as point of contact for complaints and escalate issues as appropriate.
5. Helps create, update and maintain call script for representatives.
6. Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
7. To manage and develop loyalty programs for the different market segments based on their value segmentation.
8. Candidate should have good communication and pleasing personality.