Produce/innovate/repair machinerMonitor, Analyze And Address Reliability & Performance Issues Of Servers And Network
Elements Including Applications Hosted.
• Excellent Written & Verbal Communication Skills With Phone Etiquette And Willingness To Work
In Rotational Shifts (24x7x365 Team).
• Handling Calls & Emails Of Internal & External Customers To Fulfill The Requirements And
Address Concerns On Texes Offered Services.
• Managing Tickets Seeking Support From Next Level Support Groups & Vendors And Ensure
Uninterrupted Services With Seamless Support Aiming Customer Satisfaction.
• Service Level Reporting (Service Requests, Incidents, Problems & Change Requests)
• Server & Service Alert Configuration Monitoring Tools Like Host Monitor & NMS Portals
• SLA Management For Time Keeping Of Service Uptime, Response & Resolution SLA[S].
• Service Handovers From Project Management/Deliveries Teams Transition & GAP Analysis
Roles And Responsibilitiesy or any particular unit based on requirement