Non Voice Process Executive

Gameskraft Technologies Private Limited
Bengaluru - HSR Layout
2,50,000 - 5,00,000
/Annual
Salary benefits
Requirements
1 - 5 years experience
12th Pass
18 - 30 years
No gender preference
Experience certificate
Joining and Relieving Letters
Marksheets and Degree
Salary slips
Timings
Working Days
5 days/week
Week offs
SATURDAY, SUNDAY
Night Shift
3:00pm - 1:00am
Morning Shift
10:00am - 7:00pm
Morning Shift
9:00am - 6:00pm

Job Description

About the Role – 

  • 􏰀  Resolves user issues, queries, concerns with effective, clear, and professional written communication over chat/email. 

  • 􏰀  Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines. 

  • 􏰀  Consistently achieve the daily productivity targets and ensure quality standards are met. 

  • 􏰀  Provides prompt and efficient service to users including the appropriate escalation of user issues. 

  • 􏰀  Some amount of calling experience is required, the support associate should be able to call users and resolve the query if it's not resolved over an email. 

What you'll do - 

*Maintains positive and professional behavior, always portraying the company in a positive image while effectively managing customer complaints/issues. 

  • 􏰀  Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. 

  • 􏰀  Contributes to a positive team environment and Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. 

􏰀  

Liaise with other departments such as Product team or Technical Team, as required to resolve user issues and questions



Additional requirements
Language
English,
Kannada,
Tamil
Previous Experience
Customer Care,
Telesales / Telemarketing
Job Type
Full Time
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Job posted on 03 Dec 2021
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