Non-Voice Support
PITCS
Pune
- Vadgoan Sheri
₹
12,500 - 14,500
/ monthly
Requirements
0 - to 2 years experience
less than 10th
21 - 32 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
7:00am - 4:00pm
Morning Shift
2:00pm - 11:00pm
Job description
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Additional Requirements
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Share
Posted on 19 June 2020
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