Service Engineer – ICU & Critical Care Products

The person would evaluate, repair, service and maintain a number of ICU and Critical care products within Benaka Healthcare and in other healthcare enterprises for our equipment’s. The candidate is responsible for servicing of ICU Ventilator, Critical Care Ventilator, Transport Ventilator, CPAP Machine, BiPAP Machine, Cardiovascular Products, ECG, Holter Monitor, TMT, Patient Monitor, Defibrillator, OT Table, OT Light, Pendants, Anesthesia Workstation. Day to day job responsibilities will include:

Responsible for Installation, Servicing, Troubleshooting and Maintenance of Medical equipment’s
Provides highest customer services standards in the Medical Equipment industry in the region
Investigating root cause analysis for machine breakdown provides solutions with minimum TAT.
Research, understand proper service manuals to provide online and offline machine repair
Ensuring High Customer satisfaction and the performance of all instruments to full specifications
Performing corrective and preventive maintenance plans and handles customer complaints
Providing user training to customers and representatives on products & Services
Ability to understand the problems in order to provide accurate and tactful explanations to users
Should have good attention to details with strong interpersonal and presentation skills
Maintaining all equipment to its proper and uninterrupted working performance as per schedule
Responsible for providing technical information and answers to the queries of the end users
Meeting the service revenue targets given on Annual Maintenance Contracts.
Ensuring all service goals such as response and call time, customer satisfaction levels are in place
Ensuring service costs are budgeted, maintained, controlled and kept within agreed targets.
Schedule and take follow up of preventive maintenance of machines.
Manages the spares requirements, availability and plans delivery schedules of inventory at all times
Documenting the customer case history and spare parts consumption per machine.
Effectively manage and coordinate service activities of the medical equipments with the sales team
Assess, conduct and maintain ongoing preventive maintenance program for various equipments
Ensuring that medical instrument and equipment are in good condition at al times
Evaluation, replacement, service, repair and maintenance of medical devices and equipment
To provide necessary support to Sales, Service and Management in terms with equipments usage.
Conduct ongoing training and education activities about safe medical device uses and practices
Provide first hand support to the medical equipments during their breakdown and normal maintenance.
Ensure the patient safety and result accuracy by measures like periodic calibration, periodic safety
Establish and implement technical protocols and management functions pertaining to equipments.

Qualification and Skill Sets

BE or B.Tech or Masters of (Bio Medical / Electronics / Computer Science / Electrical)
Minimum 2-10 years of work-experience in servicing above medical devices and equipment
Strong learning agility, problem diagnosis and problem solving skills
Able to think clearly, independently and exercise own judgment.
Able to work accurately and with minimal supervision.
Ability to plan & organize ones work schedule effectively.
Excellent communicator with a good command of written and spoken English.
Spoken knowledge of Hindi and other local languages would be appreciated.
Demonstrates integrity and recognized as a role model by their peers and manager
Well versed with computers especially MS Word/Excel/PowerPoint/Outlook/Internet and e-mail
Willingness to travel

Personal Assistant

Job description