<ul style="font-size: 13.2px;"><li>Monitoring and Evaluation of calls / emails and Social media interactions for agents</li><li>Improvement of calls (inbound / Outbound), and email quality made by agents and Counsellors</li><li>Identifying and addressing potential customer interaction issues</li><li>Highlighting areas of risk within processes which can create customer dissatisfaction</li><li>Define Training Need analysis and evaluate refresher trainings</li><li>Innovation to enhance customer satisfaction and ensure maximum first call resolutions</li><li>Improvement of team's overall quality performance</li><li>MIS and reporting of Quality with findings (Daily/ Monthly/ Weekly) to Operations</li></ul>

Joining and Relieving Letters

Marksheets and Degree

Pan Card

Aadhar Card

Minimum 2 to 3 years of experience in conducting quality checks for Customer Information Representative and Education Counsellors.

Customer Care

English

We are delighted to introduce premier educational institute in the Indian Fitness Industry - The K11 Fitness Academy. Doing certification courses through the K11 Fitness Academy is a sure shot way of building an illustrious career in the Fitness Industry. The K11 Academy provides the following Courses: Personal Trainer (PT) Course, PT for Special Populations Course, Sports Nutrition Course, Massage Therapy Course, K11 Master Trainers Course, Gym Management Course. We are spread across India in the following locations: Mumbai Pune Delhi Indore Bhopal We take great pride in sharing with you, testimonials from our students. Kindly click on the following link to read how K11 has been a Game    Our Work Culture K11 Academy firmly believes in teaching only that, which is scientifically validated with facts. K11 Academy not only dispenses knowledge, but also teaches its students how to apply this knowledge on the Gym Floors. K11 Academy gives equal emphasis to Theoretical &amp; Practical Training K11 Academy believes in constant updation of knowledge. We will stop teaching the day we stop learning.

Quality Analyst

Job description