Fluent English Communication / Written Skills. Excellent English proficiency with good comprehension and writing skills .Good analytical skills. Excellent Internet research and computer skills are required. Interact with customers to provide and process information in response to inquiries, concerns, and requests about Products and Services. Accurately process and record call transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers and clients' business...Collect data on consumers, competitors, and the marketplace and consolidate information into actionable items, reports, and presentations. Understand business objectives and design surveys to discover prospective customers’ preferences. Compile and analyze statistical data using modern and traditional methods to collect it. Perform valid and reliable market research SWOT analysis. Interpret data, formulate reports and make recommendations. Use online market research and catalogue findings to databases. Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales, and methods of operation. Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct. Remain fully informed on market trends, other parties' researches, and implement best practices. Proven research analysis experience. Ability to interpret large amounts of data and to multi-task. Strong communication and presentation skills .Excellent knowledge of statistical packages (SPSS, SAS, or similar), databases, and MS Office. Search engines, web analytics, and business research tools acumen. Familiarity with CRM programs. Adequate knowledge of data collection methods. Working knowledge of data warehousing, modeling, and mining. Strong analytical and critical thinking