Designation: Sales Team Lead
Responsibilities:
Customer Relationship Management:
Supervising Customer Service operations for rendering and achieving quality services.
Handling customer grievances and escalations through all contact points.
Manage key operational metrics on Service delivery, TAT management.
Relationship Management and provide relevant feedback on Areas of Improvement.
Contributing towards Process Deployment and Enhancement by generating regular MIS on various Activity Trackers.
Effective Cross functional co-ordination with various stake holders.