Quality Analyst

OLX Autos
Gurugram - Sector 18
5,50,000
/Annual
Salary benefits
Requirements
1 - 3 years experience
Graduation
24 - 35 years
No gender preference
Joining and Relieving Letters
Experience certificate
Cheque Book / Pass Book
Marksheets and Degree
Salary slips
Pan Card
Aadhar Card
Timings
Working Days
6 days/week
Morning Shift
8:30am - 5:30pm

Job Description



  • Participates in the design of process monitoring formats, quality standards, and calibration for improving customer experience

  • Performs audits and provides trend data for different aspects of CX

  • Provides actionable data to internal stakeholders by identifying customer needs and expectations

  • Prepares and analyzes different customer NPS reports for reviews



Additional requirements
Previous Experience
Customer Care,
Operations Executive,
Automobile
Job Type
Full Time
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Job posted on 20 Jan 2022
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Operations Executive in OLX Autos
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