BK Mishra

Attend customer’s calls and assist them in resolving issues regarding the product/service

Confidence

Dedication

Customer Retention

Customer Care

English

At FiveS, through our impact sourcing model, we follow digital first approach. We upskill and employ youths from smaller towns across India, while delivering solutions & services to our client partners. With 1500+ people at 7 delivery centres across India, and presence in Europe and Northern America, we have successfully delivered solutions across the verticals. With our digital transformation and Customer Experience solutions & Services, we enable our client partners to scale and serve their customers better. With the right blend of "Machine+ Human Intelligence", we bring onboard operational efficiency and elated experience. Our key clientele includes renowned names from BFSI, foodtech, EdTech, fintech, healthcare, ecommerce, and utility domains. We work with small, mid, large size businesses, and also start-ups, enabling them to build/scale/improve/optimise their business processes and serve the customers better.
 
Our Capabilities
• IPA/RPA: Our experts leverage industry leading platforms like Kofax, Automation Anywhere, Ui Path etc to connect, automate, accelerate, and optimize business processes across the functions.
 
• Virtual Assistants: Our team delivers AI/ML powered custom chatbots and email bots that can integrate with multiple channels and business platforms. Complex queries are handled by our teams trained to deliver values via chat or email
 
• Data Preparation: Our high-quality data preparation solutions & services fuels and maximises our clients AI/ML, computer vision & NLP efforts. With our platform & services offerings, we deliver data annotation, moderation, tagging, cataloging, wrangling and data enrichment. Our teams have expertise in any data form, be it text, image, audio, or video.
 
• Contact centre: Our best-in-class contact centre solutions and services are perfect blend of telephony, I/AVRS, bots and human’s delivery exceptional customer services across the channels

Senior Team Leader

Job description