Duties and responsibilities :-
· Responsibility for hands on interaction within social media presences (Facebook, Twitter , Playstore & Linkedin etc)
· Use of a toolkit to measure and monitor social activity- find out what works, tweak and improve communications, tactics, campaigns etc
· Close liaison with other parts of the organization to ensure excellent customer service is being delivered
· Respond and react to changes within social networks – functionality, etiquette, reporting etc
· Monitor and present relevant data, trends, successes, exceptions etc ORM (Online response management ) / Voice
· Utilise great web etiquette skills to ensure you deliver the right message online, help people, etc ‘Think on your feet’ real time content writing, online discussion, interactions etc. Creative input on content, ideas on social media
· 9 hours shifts and 1 Rotational Weekly Off (No Saturday and Sunday fixed off)
Required:-
· Experience band 1 -2 years in Handling Escalation Calls, Customer Support Calls.
· At least 1-2 years’ experience handling Social media platforms
· Good understanding online reputation management
· Zeal to innovate and improvise
· Excellent verbal & written communication skills