Job responsibilities of the candidate include
Customer Support: Handling customer queries on phone/emails/chat (NOT related to sales)
Attend and acknowledge each customer call/mail.
Technical Troubleshooting: Resolving technical issues raised by customers through:
o Remote assistance tools like Teamviewer,Anydesk,Showmypc
o Phone support
o Email/Chat support
Raising trouble tickets
Perform basic level troubleshooting for resolving customer issues.
Help with investigations during escalations.