Telemarketing Executive

We are looking for a personable, experienced telesales professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Telesales Duties and Responsibilities

• Consistently make a good first impression when calling leads
• Engage potential customers in dialogue that opens opportunities
• Commit to departmental and individual quotas/goals
• Meet company expectations for excellent customer service
• Update contacts database when necessary
• Provide information regarding product/service in an engaging manner
• Answer all customer questions honestly and accurately
• Take relevant notes on all calls for future use and enter into database
• Process orders quickly and accurately
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm
• Negotiate sales and address any concerns/reservations of potential customers

Telesales Requirements and Qualifications

• High school diploma or equivalent required; bachelor’s or associate’s degree a plus
• 2 years experience in a sales related role, preferably in telesales
• Outstanding verbal communication skills and a positive attitude
• Basic computer skills, including Microsoft Word and Excel
• Excellent telephone etiquette
• Fluent in English language; bilingual a plus
• Personable and friendly tone of voice
• Ability to follow scripts without sounding mechanical
• Ability to handle being rejected and remain calm and collected