ROLE DESCRIPTION, DETAILS & SCOPE OF WORK:
We are looking for determined and energetic Telemarketers to help us grow our business. The Telemarketers will make outbound calls to potential customers to share information about our company and explain how our products and services can enhance their lives. Their ultimate goal will be to cultivate new clients for our products by answering their questions and providing excellent customer service. This is a fast-paced environment, so one must be a motivated self-starter who can maintain a professional demeanor while speaking to customers from different walks of life.
Duties & Responsibilities:
· Make about 250 outbound calls per day to potential customers
· Share information about our products and services by following sales scripts
· Answering potential customer questions and follow-up call questions
· Strategic approach to retention & customer service
· Sell / Upsell products and place customer orders/requests in the system
· Closing sales and leading customer through the purchasing process
· Follow up with customer calls for collections where necessary
· Answer incoming calls and respond to customer emails
· Identify problem statement & escalate issues to the Manager as appropriate
· Document call information according to standard operating procedures
· Record calls through a computerized system
· Perform customized targeted sales strategies
· Meet required targets for assigned leads / Database, active and inactive calls
· Manage Leads and Maintain a Healthy Conversion Rate
Required Skills:
· Telemarketing / Telesales or customer service experience
· A flair for sales with a go-getter attitude
· Ability to mould sales pitch according to the client behavior & background
· Ability to withstand pressure & work in a fast-paced environment
· Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed
Required Functional Skills:
· Process & product knowledge of the services offered
· Language skills – good English communication and a regional language
· Ability to negotiate & convince
· Sales, data & goal oriented
Required Behavioral Skills:
· Values – Integrity, honesty, punctuality, process adherence & customer centricity
· Patience, listening, influence & persuasion
· Resilience and persistence
· Energetic & self-driven, exhibit professionalism
Work & Logistics:
· Day shift on a rotational basis – Work From Office.
· 4G VoLTE connection with good network / internet stability
Other Important Information:
· This is a full time, on-roll job with fixed CTC + performance based incentives
· Interview process – Aptitude test with 60% score => Regional HR + Business Manager round => Business Head round (final)
· Internet, E-commerce, BFSI, BPO, Insurance, Telecom, Timeshare experience